Finance Front Desk & Billing Assistant

City of La Verne; La Verne (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

The City of La Verne is seeking a friendly, dependable Customer Service Assistant to join the Finance Department. This entry-level role focuses on front-line customer service, reception, and administrative support related to municipal utility billing and cashiering.

Responsibilities include greeting the public, handling routine inquiries, processing payments, and assisting with records and data entry. No advanced degree required; high school diploma preferred.

Qualifications

• Entry-level customer service, reception, and administrative support in a municipal finance setting.
• Experience with routine customer account administration, utility billing, and cashiering is a plus.

Responsibilities

• Greet visitors and respond to routine inquiries at City Hall.
• Answer, screen, and route phone calls; provide general information about City services.
• Process customer payments and assist with cashiering in accordance with department policies.
• Assist with customer account administration, data entry, and records maintenance.

Skills

Customer service

Clerical work

Data entry

Cashiering

Education

High school diploma

Tools

Microsoft Office

Municipal billing software

Job description

The City of La Verne is seeking a friendly, dependable Customer Service Assistant to join the Finance Department. This entry-level role focuses on front-line customer service, reception, and administrative support related to municipal utility billing and cashiering.

Responsibilities include greeting the public, handling routine inquiries, processing payments, and assisting with records and data entry. No advanced degree required; high school diploma preferred.