Finance Customer Support Specialist

Americold Logistics, LLC. in; Sioux City (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Americold Logistics, LLC. is seeking a Customer Service Representative (Finance) in Sioux City, IA to respond to inquiries, manage work orders, shipments, and inventory counts, and act as a liaison between customers and internal teams. This role supports account administration, invoicing, and order processing.

Candidates should have a high school diploma or GED and strong communication and data entry skills. The position involves clerical duties, answering phones, and occasional travel.

Qualifications

• High school diploma or GED required.
• Experience in customer service or clerical work preferred.
• Strong written and verbal communication skills.
• Accurate typing and data entry skills.
• Ability to resolve customer complaints efficiently.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Coordinate with internal teams for account administration, invoicing, and order processing.
• Generate and process paperwork for customer orders and special requests.
• Verify invoices for proper account billing and maintain records.
• Schedule loads and manage reports while handling phone inquiries.

Skills

Customer service

Communication

Data entry

Typing

Problem solving

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

Warehouse Management Systems

Desktop computers

Job description

Americold Logistics, LLC. is seeking a Customer Service Representative (Finance) in Sioux City, IA to respond to inquiries, manage work orders, shipments, and inventory counts, and act as a liaison between customers and internal teams. This role supports account administration, invoicing, and order processing.

Candidates should have a high school diploma or GED and strong communication and data entry skills. The position involves clerical duties, answering phones, and occasional travel.