Final Mile Delivery Operations Leader (On-Site in MA)

Apogee Delivery and Installation Inc; Midland (MA); Presencial; USD 75.000 - 110.000; Jornada completa

Descripción de la vacante

Apogee Delivery and Installation Inc in Boston is seeking an Operations Manager to lead daily delivery and appliance installation operations for our Boston market, based in Bellingham, MA. This on-site role requires a decisive, organized leader who can coordinate dispatch, supervise staff, and ensure safe, reliable service.

You will work with carriers, client representatives, and leadership to maintain route coverage, resolve issues quickly, monitor performance, and drive improvements that boost

Formación

• Minimum 3 years in delivery/logistics with supervisory experience.
• Ability to lead teams and address performance issues professionally.
• Strong organizational skills and multitasking in a busy operation.
• Excellent written and verbal communication with clients and partners.
• Proficient with spreadsheets, email, and dispatch systems.
• On-site work in Bellingham, MA with flexible schedule.

Responsabilidades

• Lead daily operations: coordinate dispatch and route execution.
• Manage and develop staff, set expectations, coach and address performance.
• Coordinate delivery carriers and maintain dependable capacity.
• Monitor route execution and resolve delays or issues.
• Maintain client communication and address service concerns.
• Improve service performance by reviewing KPIs and trends.
• Support compliance and ensure proper credentials for staff.
• Promote safe handling and professional conduct.
• Handle escalations and claims with timely documentation.
• Control operating costs while maintaining service standards.
• Maintain accurate records for billing and review.
• Prepare for changing volume with staffing plans.

Conocimientos

Leadership

Team management

Communication

Problem solving

Organizational skills

Spreadsheet proficiency

Email proficiency

Dispatch systems

Herramientas

Dispatch/Transportation Management System (TMS)

Descripción del empleo

Apogee Delivery and Installation Inc in Boston is seeking an Operations Manager to lead daily delivery and appliance installation operations for our Boston market, based in Bellingham, MA. This on-site role requires a decisive, organized leader who can coordinate dispatch, supervise staff, and ensure safe, reliable service.

You will work with carriers, client representatives, and leadership to maintain route coverage, resolve issues quickly, monitor performance, and drive improvements that boost