On-Site Last-Mile Operations Lead - Appliance Delivery

Diakon Logistics, Inc.; Richfield Township (OH); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid vacations and holidays

Bonus potential

Job summary

Diakon Logistics, Inc. is seeking an Operations Manager to lead daily appliance delivery operations, strengthen client partnerships, and drive growth across final-mile services.

You will oversee compliance, profitability, and service performance while coaching crews, developing contractor capabilities, and ensuring every delivery reflects our commitment to excellence. This hands-on leader role requires strong business acumen, the ability to manage metrics under tight deadlines, and collaboration

Qualifications

• Bachelor's degree and 2–4 years in logistics/supply chain.
• Hands-on experience in appliance final-mile delivery and installation.
• Strong communication and relationship-building abilities; bilingual with Spanish preferred.
• Proficiency in Excel and MS Office.

Responsibilities

• Manage a fleet of independent delivery contractors, including recruitment, weekly performance reviews, and skills checks.
• Ensure daily compliance before tendering routes; monitor loadouts and conduct weekly field audits.
• Validate and correct in-home appliance installation procedures.
• Build and maintain client relationships through effective communication and secure additional routes for revenue growth.
• Oversee P&L, including delivery/operating expenses, claims processes, travel, and budget goals.
• Participate in weekly operations meetings and client calls with location updates to Regional Manager.

Skills

Leadership

Final-mile delivery

Communication

Bilingual Spanish

Excel/MS Office

Time management

Education

Bachelor's degree

Tools

Excel

MS Office

Job description

Diakon Logistics, Inc. is seeking an Operations Manager to lead daily appliance delivery operations, strengthen client partnerships, and drive growth across final-mile services.

You will oversee compliance, profitability, and service performance while coaching crews, developing contractor capabilities, and ensuring every delivery reflects our commitment to excellence. This hands-on leader role requires strong business acumen, the ability to manage metrics under tight deadlines, and collaboration