Final Mile & 3PL Delivery Leader

Arhaus-6; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Arhaus is seeking a Final Mile Manager to lead hub operations and oversee 3PL partnerships. The role ensures SOP adherence, timely deliveries, and a consistent brand experience across designated hubs.

You will analyze performance metrics, support store transfers, and drive improvements with the 3PL team to elevate the customer delivery experience. Ideal candidates have 3–5 years in logistics/home delivery, a valid driver's license, and the ability to work early hours with personal vehicle usage.

Qualifications

• Education: High school diploma; College Degree preferred.
• Must have 3-5 years in Logistics/Home Delivery Operations.
• Valid Driver’s License required.
• Reliable transportation.
• Working knowledge of Microsoft Office Suite: Excel, Outlook, PowerPoint, Word and Teams.
• Dedication to business and allow flexibility with work hours; typical 6am start times; use of personal vehicle.

Responsibilities

• Lead Final Mile Partners and 3PL relationships; oversee daily hub operations.
• Ensure SOPs are followed and delivery deadlines are met; maintain brand-experience at hubs.
• Monitor key metrics: cost per stop, cycle time, on-time delivery, returns and customer satisfaction.
• Attend loadouts, standups with drive teams, and store transfers; identify areas for improvement.
• Collaborate with 3PL management to share best practices and educate delivery teams.

Skills

Operations knowledge

Conflict resolution

Customer standards

Multi-tasking

Self-starter

Fast-paced environment

Analytical

Cross-functional collaboration

Education

High School Diploma

College Degree preferred

Tools

Microsoft Office

Job description

Arhaus is seeking a Final Mile Manager to lead hub operations and oversee 3PL partnerships. The role ensures SOP adherence, timely deliveries, and a consistent brand experience across designated hubs.

You will analyze performance metrics, support store transfers, and drive improvements with the 3PL team to elevate the customer delivery experience. Ideal candidates have 3–5 years in logistics/home delivery, a valid driver's license, and the ability to work early hours with personal vehicle usage.