Final Mile Hub & 3PL Operations Lead

Arhaus; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Arhaus is seeking a Final Mile Manager to lead our Final Mile Partners and 3PL relationships, ensuring SOPs are followed and on-time delivery across designated hubs. A strong local presence is required to elevate the Arhaus customer experience and uphold brand standards at every touchpoint.

You will monitor key metrics, participate in morning loadouts, collaborate with store teams and cross‑functional partners, and drive continuous improvements in delivery quality and customer satisfaction.

Qualifications

• Education as stated: High school diploma; college degree preferred.
• 3–5 years in Logistics/Home Delivery Operations.
• Strong MS Office knowledge (Excel, Outlook, PowerPoint, Word, Teams).

Responsibilities

• Oversee day-to-day operations at designated hubs to ensure SOP adherence.
• Monitor metrics: cost per stop, order cycle time, on-time delivery, returns.
• Lead Final Mile Partners and 3PL relationships; audit processes.
• Support store transfers and provide training to delivery teams.

Skills

Operations knowledge

Conflict resolution

Customer standards

Multi-tasking

Independent decision making

Fast-paced environment

Analytical thinking

Cross-functional collaboration

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Arhaus is seeking a Final Mile Manager to lead our Final Mile Partners and 3PL relationships, ensuring SOPs are followed and on-time delivery across designated hubs. A strong local presence is required to elevate the Arhaus customer experience and uphold brand standards at every touchpoint.

You will monitor key metrics, participate in morning loadouts, collaborate with store teams and cross‑functional partners, and drive continuous improvements in delivery quality and customer satisfaction.