Field Warranty Service Specialist

Lennar; Kyle (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid parental leave

Adoption assistance

Vacation leave

Holiday pay

Personal days

Home purchase discounts

New hire referral bonus

Job summary

Lennar is seeking a Field Customer Care Representative to perform on-site warranty assessments, home visits, and issue resolution. You will coordinate with homeowners, trade partners, and internal teams to ensure timely, high-quality outcomes.

The role requires construction knowledge, strong communication skills, and the ability to manage complex cases involving multiple trades. Travel to homesites is required; the position may include after-hours on-call rotation and virtual support as needed.

Qualifications

• Minimum High School or GED required; technical or construction training preferred.
• 2+ years of experience in residential construction, warranty service, or customer care with a homebuilder.
• Strong understanding of construction methods, building systems, and technical problem-solving.
• Proficiency in Microsoft Word, Excel, and CRM platforms.

Responsibilities

• Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.
• Investigate potential warranty issues, identify root causes, and determine corrective actions.
• Manage complex cases that require coordinating multiple trades, scheduling, and materials.
• Communicate proactively with homeowners, trade partners, and internal teams.
• Document findings, photos, and communications in the CRM for case tracking.
• Prepare detailed scopes of work and oversee execution to meet quality and safety expectations.
• Troubleshoot and resolve minor construction issues on-site when feasible.
• Ensure compliance with warranty policies, building codes, and best practices.

Skills

Construction knowledge

CRM platforms

MS Word

MS Excel

Verbal and written communication

Time management

Education

High School diploma or GED

2+ years in residential construction or warranty service

Tools

Microsoft Word

Microsoft Excel

CRM systems

Job description

Lennar is seeking a Field Customer Care Representative to perform on-site warranty assessments, home visits, and issue resolution. You will coordinate with homeowners, trade partners, and internal teams to ensure timely, high-quality outcomes.

The role requires construction knowledge, strong communication skills, and the ability to manage complex cases involving multiple trades. Travel to homesites is required; the position may include after-hours on-call rotation and virtual support as needed.