Field Warranty & Customer Care Specialist

Lennar USA; Myrtle Beach (SC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Adoption assistance

Vacation and holidays

Job summary

Lennar is seeking a Field Customer Care Representative to provide warranty and service support through on-site assessments and homesite visits. You will investigate warranty issues, coordinate multiple trades, and communicate with homeowners and trade partners to ensure timely resolutions.

The role requires strong construction knowledge, excellent communication, and the ability to manage multiple priorities. Flexible hours and travel to homesites are expected as part of the field work.

Qualifications

• High School diploma or GED required; construction training preferred.
• 2+ years in residential construction, warranty service, or customer care with a homebuilder.
• Strong understanding of construction methods, building systems, and problem‑solving.

Responsibilities

• Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.
• Investigate warranty issues, identify root causes, and determine corrective actions per Lennar standards.
• Coordinate multiple trades and schedules to achieve timely resolutions.
• Document findings and communications in the CRM system for accurate case tracking.

Skills

Construction knowledge

Communication skills

Time management

CRM platforms

Education

High School diploma or GED

Construction training

Tools

Microsoft Word

Microsoft Excel

CRM software

Job description

Lennar is seeking a Field Customer Care Representative to provide warranty and service support through on-site assessments and homesite visits. You will investigate warranty issues, coordinate multiple trades, and communicate with homeowners and trade partners to ensure timely resolutions.

The role requires strong construction knowledge, excellent communication, and the ability to manage multiple priorities. Flexible hours and travel to homesites are expected as part of the field work.