Field Warranty & Construction Specialist

Lennar USA; San Marcos (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Parental leave

Education assistance

Adoption assistance

Vacation time

Home purchase discounts

Job summary

Lennar is seeking a Field Customer Care Representative to provide warranty and service support for homeowners through hands-on evaluations and on-site visits. The role focuses on in-field assessments, homesite visits, root-cause analysis, and coordinating multiple trades to resolve issues in a timely and quality-driven manner.

You'll communicate with homeowners, trade partners, and Lennar teams, document findings in the CRM, and ensure adherence to warranty policies and local regulations while

Qualifications

• 2+ years of experience in residential construction, warranty service, or customer care with a homebuilder.
• Strong understanding of construction methods, building systems, and technical problem-solving.
• Good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction.
• Ability to analyze issues, develop solutions, and manage multiple priorities.
• Proficiency in Microsoft Word, Excel, and CRM platforms.
• Ability to work flexible hours and travel regularly to homesites.
• Excellent verbal and written communication skills.
• Must possess professional attitude to represent company in a positive manner.

Responsibilities

• Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.
• Investigate potential warranty issues, identify root causes, and determine corrective actions aligned with Lennar standards.
• Manage complex cases that require coordinating multiple trades, scheduling, and materials to achieve timely resolution.
• Communicate proactively and professionally with homeowners, trade partners, and internal teams.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Document findings, photos, and communications in the CRM system for accurate case tracking.
• Prepare detailed scopes of work and oversee execution to meet quality and safety expectations.
• Troubleshoot and resolve minor construction issues on-site when feasible.
• Ensure compliance with Lennar’s warranty policies, building codes, and best practices during all evaluations.
• Maintain knowledge of community details, HOA guidelines, and local regulations relevant to homeowner concerns.
• Assist with New Home Celebrations, New Home Acceptance, and other assigned customer touchpoints.
• Participate in after-hours on-call rotation and expedite emergency repairs via virtual means as needed.
• Perform additional duties as assigned to support the overall success of the division.

Skills

Communication

Time management

Organizational skills

Problem solving

CRM platforms

Microsoft Word

Microsoft Excel

Travel readiness

Verbal communication

Written communication

Education

High school diploma or GED

Tools

CRM platforms

MS Word

MS Excel

Job description

Lennar is seeking a Field Customer Care Representative to provide warranty and service support for homeowners through hands-on evaluations and on-site visits. The role focuses on in-field assessments, homesite visits, root-cause analysis, and coordinating multiple trades to resolve issues in a timely and quality-driven manner.

You'll communicate with homeowners, trade partners, and Lennar teams, document findings in the CRM, and ensure adherence to warranty policies and local regulations while