Field Warranty & Customer Care Specialist

Lennar; Myrtle Beach (SC); On-site; USD 42,000 - 70,000; Full time

Job summary

Lennar is seeking a Field Customer Care Representative to perform hands‑on warranty evaluations and in‑field assessments for homeowners. This role emphasizes timely, clear communication with homeowners, trade partners, and Lennar teams while managing complex, multi‑trade cases and scheduling.

You’ll conduct homesite visits, investigate warranty issues, and prepare actionable scopes of work, ensuring compliance with Lennar’s standards and local code requirements.

Qualifications

• High School diploma or GED required.
• 2+ years of experience in residential construction, warranty service, or customer care with a homebuilder.
• Strong understanding of construction methods and building systems.
• Excellent verbal and written communication skills and ability to explain technical concepts clearly.

Responsibilities

• Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.
• Investigate potential warranty issues, identify root causes, and determine corrective actions.
• Manage complex cases that require coordinating multiple trades, scheduling, and materials to achieve timely resolution.
• Communicate proactively and professionally with homeowners, trade partners, and internal teams.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Document findings and communications thoroughly in the CRM for accurate case tracking.

Skills

Customer service

Communication

Construction knowledge

Problem solving

Time management

CRM experience

MS Word

Excel

Education

High School Diploma or GED

Tools

CRM platforms

Microsoft Word

Excel

Job description

Lennar is seeking a Field Customer Care Representative to perform hands‑on warranty evaluations and in‑field assessments for homeowners. This role emphasizes timely, clear communication with homeowners, trade partners, and Lennar teams while managing complex, multi‑trade cases and scheduling.

You’ll conduct homesite visits, investigate warranty issues, and prepare actionable scopes of work, ensuring compliance with Lennar’s standards and local code requirements.