Field Warranty Service Coordinator

dfhextcareersite; Denver (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

dfhextcareersite is seeking a Warranty Service Representative to manage warranty claims and field requests from homeowners. You will conduct in-home claim assessments, determine coverage, and coordinate repairs with trade partners and homeowners to ensure timely completion.

This role requires a high school diploma, experience in customer service, and familiarity with construction or homebuilding. You will schedule subcontractors, inspect workmanship, respond to homeowner questions, and support

Qualifications

• Minimum High School Diploma or equivalent.
• Code Compliance Course and OSHA safety classes is a plus.
• Residential construction or homebuilding industry experience preferred.
• Experience using a laptop or tablet.

Responsibilities

• Schedules and organizes subcontractors to complete work on a timely basis.
• Inspects the quality of the work performed by all subs and assuring completed to quality standards.
• Field and respond to Homeowner requests for warranty claims.
• If necessary, schedule with the homeowner and our subcontractors to remedy the issue.
• Schedule 11-month warranty walks with the homeowners and schedule the appropriate subcontractors to remedy the issues.
• Walk homes under construction from a Quality Control perspective and create lists for the Construction Team prior to completion of homes under construction.
• Be Versed and use the Warranty Manual used by Dream Finders Homes to resolve issues in the field.
• Perform pre-closing walks with new homeownersSpend time with the Construction Team to learn the aspects of the construction process

Skills

Customer service

Laptop/Tablet use

OSHA training

Code compliance knowledge

Builder's license (plus)

Education

High School Diploma or equivalent

Job description

dfhextcareersite is seeking a Warranty Service Representative to manage warranty claims and field requests from homeowners. You will conduct in-home claim assessments, determine coverage, and coordinate repairs with trade partners and homeowners to ensure timely completion.

This role requires a high school diploma, experience in customer service, and familiarity with construction or homebuilding. You will schedule subcontractors, inspect workmanship, respond to homeowner questions, and support