Field VRF & Ductless Technical Specialist

Trane Supply; Roanoke, Northern (VA, KY); Hybrid; USD 67,000 - 93,000; Full time

Job summary

Trane Supply is seeking a Ductless Technical Specialist to engage with contractor customers and our fulfillment team for proper installation and startup of VRF and Ductless products in the Roanoke, VA area.

Role emphasizes field support, travel across the territory, and building strong customer relationships while delivering high-level technical product sales training and post-sales services.

Qualifications

• Minimum of 5 years of HVAC installation, service and/or troubleshooting.
• VRF Experience is preferred, but not an absolute requirement.
• Working knowledge of all facets of construction including mechanical, electrical, plumbing systems, etc. preferred.
• Must be able to travel throughout assigned territory.
• Great public speaking and presenting experience is required.
• This is primarily a field support role, with daily travel is required. Overnight travel to meet the business needs.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations.

Responsibilities

• Participate in VRF/Ductless post sales product success.
• Monitor, and measure process and process measurements to effectively and efficiently meet customer needs regarding all post sales ductless activity including but not limited to startup and beyond.
• Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers, and co-workers.
• Provide commercial and high-level technical product sales training to area office personnel and customers as required.
• Conduct field training for customers in the installation and troubleshooting of VRF and Ductless products.
• Ability to troubleshoot VRF and Ductless products.
• Assist customers in the startup and commissioning of VRF and ductless products.
• Build consultative relationships and trust with owners and contracting customers.
• Support area office performance by coaching sales personnel in competent VRF product sales, application, and customer support.
• Administration of warranty process and all post sales activity for ductless business.
• Participate in the METUS DSG program as a representative for your area/region.
• Work with submittals and equipment selections to support internal and external business processes
• Proactively communicate with all stakeholders while working with various projects and provide detailed reports
• Engage and build relationships with various resources throughout METUS and Trane
• May be required to become a certified technical trainer

Skills

HVAC installation

HVAC troubleshooting

Public speaking

Field support

Travel readiness

Job description

Trane Supply is seeking a Ductless Technical Specialist to engage with contractor customers and our fulfillment team for proper installation and startup of VRF and Ductless products in the Roanoke, VA area.

Role emphasizes field support, travel across the territory, and building strong customer relationships while delivering high-level technical product sales training and post-sales services.