Ductless Technical Specialist

CFO Trane U.S. Inc.-CFO; Roanoke (VA); On-site; USD 67,000 - 93,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies is seeking a Ductless Technical Specialist to collaborate with contractor customers and internal teams to ensure proper installation and startup of VRF and Ductless products.

The role requires 5+ years of HVAC experience, travel across the territory, and strong public speaking skills. You will train staff and customers, diagnose issues, and support warranty processes while building trusted relationships with customers.

Qualifications

• 5+ years HVAC installation/service/troubleshooting VRF experience preferred.
• Construction knowledge (mechanical, electrical, plumbing) preferred.
• Must be able to travel throughout assigned territory.
• Great public speaking and presenting experience is required.
• This is primarily a field support role, with daily travel.

Responsibilities

• Support post-sales VRF/Ductless startup and ongoing activities.
• Monitor, measure, and report process outcomes to meet customer needs in post-sales ductless activity.
• Maintain customer satisfaction by investigating concerns and advising corrective action.
• Provide technical and high-level product training to area office personnel and customers.
• Conduct field training for customers in installation and troubleshooting of VRF and Ductless products.
• Assist customers in startup and commissioning of VRF and ductless products.
• Build consultative relationships with owners and contracting customers.

Skills

HVAC experience

Public speaking

Field travel

Customer support

VRF/Ductless knowledge

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: On-Site (5 days) What’s in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. Mid-Atlantic Trane is hiring a Ductless Technical Specialist to join the team.

Ductless Technical Specialist

In this position you will work closely with our contractor customers and internal fulfillment team to ensure proper installation and startup of Trane VRF and Ductless products.

What will you do:

• Participate in VRF/Ductless post sales product success.
• Monitor, and measure process and process measurements to effectively and efficiently meet customer needs regarding all post sales ductless activity including but not limited to startup and beyond.
• Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers, and co-workers.
• Provide commercial and high-level technical product sales training to area office personnel and customers as required.
• Conduct field training for customers in the installation and troubleshooting of VRF and Ductless products.
• Ability to troubleshoot VRF and Ductless products.
• Assist customers in the startup and commissioning of VRF and ductless products.
• Build consultative relationships and trust with owners and contracting customers.
• Support area office performance by coaching sales personnel in competent VRF product sales, application, and customer support.
• Administration of warranty process and all post sales activity for ductless business.
• Participate in the METUS DSG program as a representative for your area/region.
• Work with submittals and equipment selections to support internal and external business processes
• Proactively communicate with all stakeholders while working with various projects and provide detailed reports
• Engage and build relationships with various resources throughout METUS and Trane
• May be required to become a certified technical trainer

What will you bring?

• Minimum of 5 years of HVAC installation, service and/or troubleshooting VRF Experience is preferred, but not an absolute requirement
• Working knowledge of all facets of construction including mechanical, electrical, plumbing systems, etc. preferred.
• Must be able to travel throughout assigned territory
• Great public speaking and presenting experience is required
• This is primarily a field support role, with daily travel is required.
• Overnight travel to meet the business needs.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range or Hourly Base Pay Range: $66,816.66 - $93,309.99 Compensation Type: Salary Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Benefits

• Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
• Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
• Safety Sensitive Role: Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

Equal Opportunity Employer

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment.

To request an accommodation, please contact us at: [e-mail]