Field Travel Engineer II - Ophthalmic Diagnostics

ZEISS Group; Little Rock (AR); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS Group is seeking a Field Support Engineer II to travel nationwide providing installation, repair, upgrades, and preventative maintenance for Ophthalmic Diagnostic instrumentation across multiple territories in the US. You will manage the field service lifecycle from deployment to documentation while representing ZEISS Meditec with professionalism.

The role requires continuous travel, strong communication, and the ability to handle company assets, with travel stipends and a performance

Qualifications

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with demonstrated travel experience.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.

Responsibilities

• Mobile Service Delivery: Diagnose and repair all designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Dynamic Territory Management: Schedule, create, verify and/or modify customer visits across extensive geographic regions, traveling continuously to assess customers' needs, which may include financial impact to practices and patients' well-being.
• Remote Documentation: Complete and submit field service reports on a daily basis from various customer locations according to written procedures as documented in the Field Service reference database.
• Travel Expense Management: Complete and submit comprehensive weekly expense reports covering extensive travel costs according to Carl Zeiss Meditec policies and procedures.
• Mobile Inventory Management: Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines and return specific spare parts as designated by policy from remote locations.
• Territory Growth Through Travel: Support revenue growth through the promotion and retention of service agreements across multiple markets through continuous customer visits.
• Professional Customer Interface: Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor while adapting to various regional business cultures.
• Mobile Training Delivery: Instruct customers on operation and maintenance of equipment at various locations throughout assigned territories.

Skills

Field Service

Travel Flexibility

Customer Communication

Electronics

Education

BS in Electronics, Engineering, or Computer Technology

Tools

Diagnostic Equipment

Mobile Tech & Remote Access

Vehicle & Inventory Management

Job description

ZEISS Group is seeking a Field Support Engineer II to travel nationwide providing installation, repair, upgrades, and preventative maintenance for Ophthalmic Diagnostic instrumentation across multiple territories in the US. You will manage the field service lifecycle from deployment to documentation while representing ZEISS Meditec with professionalism.

The role requires continuous travel, strong communication, and the ability to handle company assets, with travel stipends and a performance