Field Training & Leadership Manager

Confidential; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Confidential is seeking a seasoned Field Training Leader to drive training strategy across a multi-unit restaurant operation. You will design, implement, and continuously improve training programs, partner with Operations and HR to close capability gaps, and coach a team of Field Training Specialists.

This role leads leadership development, supports openings and franchise onboarding, measures impact with KPIs, and travels about 25% domestically to ensure consistent standards across locations.

Qualifications

• Bachelor’s degree in Business, Education, HR, or related field.
• 7+ years of progressive restaurant or retail operations experience.
• 2+ years leading multi-unit training initiatives.
• Experience coaching managers and driving measurable operational improvements.
• Knowledge of learning technologies, instructional design, and training methodologies.
• Experience with LMS and e-learning platforms preferred.
• Strong leadership, communication, analytical, and project management skills.
• Full professional proficiency in English and Spanish strongly preferred.
• Willingness to travel approximately 25% domestically.

Responsibilities

• Lead training execution across a multi-unit restaurant operation.
• Design, implement, and continuously improve restaurant and field training programs.
• Partner with Operations and HR to identify capability gaps and develop action plans.
• Lead and coach a team of Field Training Specialists and training/content professionals.
• Support leadership development and succession planning.
• Lead training for new restaurant openings and franchise onboarding.
• Measure training effectiveness through KPIs and performance data.
• Support product launches and other operational initiatives.
• Travel approximately 25% domestically.

Skills

Leadership

Communication

Analytical

Project management

Instructional design

Training methodologies

Coaching

Spanish proficiency

Education

Bachelor’s degree in Business, Education, HR, or related field

Tools

LMS

Job description

Confidential is seeking a seasoned Field Training Leader to drive training strategy across a multi-unit restaurant operation. You will design, implement, and continuously improve training programs, partner with Operations and HR to close capability gaps, and coach a team of Field Training Specialists.

This role leads leadership development, supports openings and franchise onboarding, measures impact with KPIs, and travels about 25% domestically to ensure consistent standards across locations.