Field Training & Implementation Specialist

Meridian Bioscience International Limited; Chicago, Northern (IL, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Meridian Bioscience International Limited seeks a Field Support Specialist I to lead formal technical training, validation assistance, and implementation support for molecular and UBT platforms within the Chicago region. You will answer complex technical questions from customers and distributors, conduct demonstrations, and perform software upgrades as needed.

The role requires travel up to 80%, site visits across hospitals and laboratories, and collaboration with sales, marketing, and support

Qualifications

• Bachelor's degree in Medical Technology or Medical Laboratory Science.
• MT or MLS ASCP certification required.
• Minimum 4-5 years’ experience in customer support or instrumentation.
• Candidate must live in assigned territory (Chicago area).
• Ability to read, understand and follow SOPs; strong communication skills.

Responsibilities

• Deliver product training to customers on equipment use and product applications.
• Assist with installation, validation and post-training support at sites.
• Answer technical questions from customers, sales, and distributors.
• Coordinate site visits, wellness checks and performance monitoring.
• Provide feedback to product teams and complete required documentation.
• Travel to customer sites up to 80% as needed.

Skills

Customer support

Problem solving

Interpersonal communication

Data interpretation

Education

Bachelor’s degree in Medical Technology

ASCP MT/ MLS certification

Tools

MS Word

Excel

Job description

Meridian Bioscience International Limited seeks a Field Support Specialist I to lead formal technical training, validation assistance, and implementation support for molecular and UBT platforms within the Chicago region. You will answer complex technical questions from customers and distributors, conduct demonstrations, and perform software upgrades as needed.

The role requires travel up to 80%, site visits across hospitals and laboratories, and collaboration with sales, marketing, and support