Field Training Growth Leader

Inspire; Phoenix (AZ); On-site; USD 95,000 - 125,000; Full time

Job summary

Inspire is seeking a Field Training Growth Manager to help Dunkin' grow in Emerging Markets by strengthening franchisee training, leadership, and operational readiness. You will partner across franchises and internal teams to open stronger, stabilize faster, and deliver a consistent guest experience.

Based in Phoenix, AZ with heavy travel (70–90%), you will translate market plans into training priorities, build scalable onboarding, coach leaders, and drive continuous improvement using data.

Qualifications

• Bachelor’s degree or equivalent experience in restaurant/retail management with training or multi-unit leadership.
• 5–7 years experience in restaurant or retail training, multi-unit operations, franchise consulting, or related work.
• Experience coaching franchisees and above-restaurant leaders preferred.
• Ability to work independently in a fast-paced setting and manage projects.

Responsibilities

• Franchisee Capability Building: Assess organizational and training needs, then help franchisees establish scalable onboarding, certification, coaching, and leadership-development systems.
• Emerging Market Training Strategy: Translate market and network growth plans into focused training priorities, support plans, milestones, and routines that build long-term capability.
• New Restaurant Readiness: Partner with New Restaurant Opening teams and franchisees on pre-opening preparation, training plans, leadership readiness, opening execution, and post-opening stabilization.
• Operational Performance Enablement: Use restaurant observations, business reviews, guest and operational insights, and training data to identify capability gaps and recommend practical solutions.
• Leadership and Bench Development: Strengthen the capability of franchisees, Above Restaurant Leaders, Restaurant Managers, Shift Leaders, and Network Trainers through coaching, facilitation, and development planning.
• Training System Sustainability: Help franchisees move from brand-led support toward self-sustaining training systems with clear ownership, standards, tools, and accountability.
• Program Activation: Lead or support training for national and regional initiatives, including products, technology, guest experience, food safety, operational processes, and leadership programs.
• Cross-Functional Leadership: Serve as the training connection point across Franchisee Growth, Operations, Marketing, Development, New Restaurant Opening, and Analytics to provide one coordinated support plan.
• Measurement and Continuous Improvement: Track adoption, readiness, certification, and performance indicators; share insights; and adjust support based on results and market maturity.

Skills

Independent work

Fast-paced environment

Relationship building

Communication skills

Project management

Change management

Education

Bachelor’s Degree in restaurant/retail management or related

Tools

Microsoft Office Suite (Excel, PowerPoint, Outlook)

Job description

Inspire is seeking a Field Training Growth Manager to help Dunkin' grow in Emerging Markets by strengthening franchisee training, leadership, and operational readiness. You will partner across franchises and internal teams to open stronger, stabilize faster, and deliver a consistent guest experience.

Based in Phoenix, AZ with heavy travel (70–90%), you will translate market plans into training priorities, build scalable onboarding, coach leaders, and drive continuous improvement using data.