Field Training Growth Manager - Dunkin'

Inspire; Phoenix (AZ); Presencial; USD 95.000 - 125.000; Jornada completa

Descripción de la vacante

Inspire is seeking a Field Training Growth Manager to help Dunkin' grow in Emerging Markets by strengthening franchisee training, leadership, and operational readiness. You will partner across franchises and internal teams to open stronger, stabilize faster, and deliver a consistent guest experience.

Based in Phoenix, AZ with heavy travel (70–90%), you will translate market plans into training priorities, build scalable onboarding, coach leaders, and drive continuous improvement using data.

Formación

• Bachelor’s degree or equivalent experience in restaurant/retail management with training or multi-unit leadership.
• 5–7 years experience in restaurant or retail training, multi-unit operations, franchise consulting, or related work.
• Experience coaching franchisees and above-restaurant leaders preferred.
• Ability to work independently in a fast-paced setting and manage projects.

Responsabilidades

• Franchisee Capability Building: Assess organizational and training needs, then help franchisees establish scalable onboarding, certification, coaching, and leadership-development systems.
• Emerging Market Training Strategy: Translate market and network growth plans into focused training priorities, support plans, milestones, and routines that build long-term capability.
• New Restaurant Readiness: Partner with New Restaurant Opening teams and franchisees on pre-opening preparation, training plans, leadership readiness, opening execution, and post-opening stabilization.
• Operational Performance Enablement: Use restaurant observations, business reviews, guest and operational insights, and training data to identify capability gaps and recommend practical solutions.
• Leadership and Bench Development: Strengthen the capability of franchisees, Above Restaurant Leaders, Restaurant Managers, Shift Leaders, and Network Trainers through coaching, facilitation, and development planning.
• Training System Sustainability: Help franchisees move from brand-led support toward self-sustaining training systems with clear ownership, standards, tools, and accountability.
• Program Activation: Lead or support training for national and regional initiatives, including products, technology, guest experience, food safety, operational processes, and leadership programs.
• Cross-Functional Leadership: Serve as the training connection point across Franchisee Growth, Operations, Marketing, Development, New Restaurant Opening, and Analytics to provide one coordinated support plan.
• Measurement and Continuous Improvement: Track adoption, readiness, certification, and performance indicators; share insights; and adjust support based on results and market maturity.

Conocimientos

Independent work

Fast-paced environment

Relationship building

Communication skills

Project management

Change management

Educación

Bachelor’s Degree in restaurant/retail management or related

Herramientas

Microsoft Office Suite (Excel, PowerPoint, Outlook)

Descripción del empleo

This critical role helps Dunkin’ build sustainable, profitable growth in new and emerging markets by strengthening franchisee training systems, leadership capability, operational readiness, and execution. The Field Training Growth Manager serves as the high-touch training partner within the Emerging Markets support model, working alongside Franchisee Growth Consultants, Field Operations, New Restaurant Opening, Marketing, Development, and Analytics partners. The role helps franchisees build the people, training, and operating disciplines required to open stronger, stabilize faster, deliver a consistent guest experience, and scale with confidence.

Responsibilities

• Franchisee Capability Building: Assess organizational and training needs, then help franchisees establish scalable onboarding, certification, coaching, and leadership-development systems.
• Emerging Market Training Strategy: Translate market and network growth plans into focused training priorities, support plans, milestones, and routines that build long-term capability.
• New Restaurant Readiness: Partner with New Restaurant Opening teams and franchisees on pre-opening preparation, training plans, leadership readiness, opening execution, and post-opening stabilization.
• Operational Performance Enablement: Use restaurant observations, business reviews, guest and operational insights, and training data to identify capability gaps and recommend practical solutions.
• Leadership and Bench Development: Strengthen the capability of franchisees, Above Restaurant Leaders, Restaurant Managers, Shift Leaders, and Network Trainers through coaching, facilitation, and development planning.
• Training System Sustainability: Help franchisees move from brand-led support toward self-sustaining training systems with clear ownership, standards, tools, and accountability.
• Program Activation: Lead or support training for national and regional initiatives, including products, technology, guest experience, food safety, operational processes, and leadership programs.
• Cross-Functional Leadership: Serve as the training connection point across Franchisee Growth, Operations, Marketing, Development, New Restaurant Opening, and Analytics to provide one coordinated support plan.
• Measurement and Continuous Improvement: Track adoption, readiness, certification, and performance indicators; share insights; and adjust support based on results and market maturity.

Education Qualifications

• Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience

Experience Qualification

• 5-7 years experience in restaurant or retail training, multi-unit operations, franchise consulting, organizational development, new restaurant openings, or related work. Experience coaching franchisees and above-restaurant leaders is preferred.

REQUIRED KNOWLEDGE, SKILLS Or ABILITIES

• Ability to work independently with minimal supervision and prioritize tasks accordingly
• Ability to work in a fast-paced setting
• Must be able to build credibility and trusting relationships
• Good oral, written and interpersonal skills
• Project Management skills
• Strong organizational, planning and time management skills
• Ability to influence & persuade without authority
• Demonstrates strategic thinking with strong problem-solving skills
• Strong technical skills in Microsoft Office products including Excel, PowerPoint and Outlook or equivalent
• Ability to conduct meetings and facilitate effective and engaging trainings in person and virtually.
• Sound business judgement and decision-making skills
• Change management
• Strong presentation skills
• Recognizes and provides feedback on better and innovative ways to accomplish objectives
• Helps identify and resolve project related risks and issues

Travel

• Approximately 70-90% travel will be required in support of the position’s responsibilities. It could be up to 5 consecutive nights away from home to support training.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.