Field Telecom Technician: On-Site Network & Kiosk Support

ViaPath; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA & FSA

Flexible Time Off (FTO)

Company Holidays

401(k) Retirement Plan

Life & Disability Insurance

Employee Assistance Program (EAP)

Well-being resources

Job summary

ViaPath is seeking a Telecommunications Site Technician 4 to join our Field Services team in Phoenix, AZ. Under limited supervision, you will perform remedial repair, preventive maintenance, and system reliability services at client sites.

Travel to additional client sites, replace telephony hardware, install network devices, and coordinate with facility staff. You will diagnose issues, gather data, and escalate as needed while upholding service excellence.

Qualifications

• A High School Diploma or GED is required.
• 4+ years’ experience involving technology troubleshooting, repairs and/or other relevant technical experience.
• Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to use wiring and cabling diagnostic tools such as Link Runners, Fluke Test Equipment, Wi‑Fi Hounds, etc.
• Proven proficiency in Windows OS, MS Office, and other software programs that may be required.
• Proven proficiency with telephony and networking, inclusive of copper, CAT 5/6, and fiber optic wiring.
• Experience of wiring color code and fabrication of data cabling.
• Must possess a valid driver’s license and travel to various customer sites daily; overtime may be required.

Responsibilities

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
• Prioritizing and planning of assigned service calls
• Communicating updates associated with assigned service calls
• Escalating problems when appropriate
• Interacting in a professional manner with customers to foster positive relationships
• Point of contact for FACILITY staff for any issues regarding customer account
• Replacing telephony hardware and network components, basic maintenance practices
• Pulling cable, mounting network devices, installing telephony hardware
• Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions
• Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures
• Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches
• Handle special projects as assigned by Field Service Manager
• Scheduled and/or unscheduled overtime work and callouts are to be expected
• Energize and foster an effective and impactful team environment
• Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable
• Perform basic troubleshooting of tablet functionality, applications, and Wi‑Fi connectivity issues where applicable
• Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process

Education

High School Diploma or GED

Tools

Link Runners

Fluke Test Equipment

Wi‑Fi Hounds

Windows OS

MS Office

telephony & networking wiring (copper, CAT5/6, fiber)

Job description

ViaPath is seeking a Telecommunications Site Technician 4 to join our Field Services team in Phoenix, AZ. Under limited supervision, you will perform remedial repair, preventive maintenance, and system reliability services at client sites.

Travel to additional client sites, replace telephony hardware, install network devices, and coordinate with facility staff. You will diagnose issues, gather data, and escalate as needed while upholding service excellence.