Field Technician - Servers, Storage & VIP Deskside

Unisys Corporation; Sioux Falls (SD); On-site; USD 52,000 - 76,000; Full time

Job summary

Unisys Corporation in Sioux Falls, SD seeks a Field Technician to service large clients across the company product range, performing server/storage break-fix, VIP deskside support and high-level installation activities on customer premises.

You will apply advanced troubleshooting and OS, hardware and software knowledge to resolve escalated issues, test and certify mainframes/servers, and ensure systems operate as designed with upgrades as required, collaborating with colleagues to ensure

Qualifications

• 4–6 years experience as a Field Technician working on laptops, desktops and servers.
• Willingness to travel within a defined radius.
• Professional communication skills.
• A+ or CompTIA certification preferred.
• High School Diploma or GED required; technical certification or associate degree may be needed.
• Valid drivers license and access to reliable vehicle.
• Export control eligibility per US government regulations.

Responsibilities

• Serve as Field Technician for large, complex clients and across the range of company products and services.
• Performs server and storage break and fix.
• Performs VIP deskside support activities.
• Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
• Addresses escalated issues with hardware, software and operating systems and conducts advanced troubleshooting.
• Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.
• Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Ensures systems operate as designed and are maintained and/or upgraded per requirements.
• Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
• Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality

Skills

Communication skills

Education

A+ Certification

CompTIA certification

High School Diploma or GED

Job description

Unisys Corporation in Sioux Falls, SD seeks a Field Technician to service large clients across the company product range, performing server/storage break-fix, VIP deskside support and high-level installation activities on customer premises.

You will apply advanced troubleshooting and OS, hardware and software knowledge to resolve escalated issues, test and certify mainframes/servers, and ensure systems operate as designed with upgrades as required, collaborating with colleagues to ensure