Field Technician – Court Installations & Local Support

Recovery Monitoring Solutions; Greenwood (MS); On-site; USD 34,000 - 42,000; Full time

Job summary

Recovery Monitoring Solutions in Greenwood, MS is seeking a full-time field technician to service and manage installations for monitored participants. You will liaise with courts and agencies, provide local support, and train staff in the service area.

The role requires installing and deactivating devices, handling calls for troubleshooting, and maintaining equipment. Travel within the local area and representation at events may be involved.

Qualifications

• One (1) year of experience in criminal justice or customer service preferred.
• Must have a good MVR and an up to date driver’s license.

Responsibilities

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
• Perform device maintenance (typically device replacement or adjusting strap size/fit).
• Schedule and conduct follow up appointments with courts and agencies in the area.
• Document all pertinent information electronically in monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events/conferences, when assigned.

Skills

Customer service

Communication

Driving safely

Job description

Recovery Monitoring Solutions in Greenwood, MS is seeking a full-time field technician to service and manage installations for monitored participants. You will liaise with courts and agencies, provide local support, and train staff in the service area.

The role requires installing and deactivating devices, handling calls for troubleshooting, and maintaining equipment. Travel within the local area and representation at events may be involved.