Field Technician

Recovery Monitoring Solutions; Greenwood (MS); On-site; USD 34,000 - 42,000; Full time

Job summary

Recovery Monitoring Solutions in Greenwood, MS is seeking a full-time field technician to service and manage installations for monitored participants. You will liaise with courts and agencies, provide local support, and train staff in the service area.

The role requires installing and deactivating devices, handling calls for troubleshooting, and maintaining equipment. Travel within the local area and representation at events may be involved.

Qualifications

• One (1) year of experience in criminal justice or customer service preferred.
• Must have a good MVR and an up to date driver’s license.

Responsibilities

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
• Perform device maintenance (typically device replacement or adjusting strap size/fit).
• Schedule and conduct follow up appointments with courts and agencies in the area.
• Document all pertinent information electronically in monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events/conferences, when assigned.

Skills

Customer service

Communication

Driving safely

Job description

Job Details

Job Location: Greenwood - Greenwood, MS 38930

Position Type: Full Time

Duties include servicing and managing field installations of participants. Acts as liaison for field locations to include contact with the courts and agencies in the designated geographic area of service. Provides local support and training to area courts and agencies.

ESSENTIAL FUNCTIONS

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.


• Install (office or jail) and deactivate technology devices on monitored participants.


• Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.


• Perform device maintenance (typically device replacement or adjusting strap size/fit).


• Schedule and conduct follow up appointments with courts and agencies in the area.


• Document all pertinent information electronically in monitoring system database.


• Maintain cleanliness of inactive equipment.


• Review participant fee accounts and process payments.


• Represent the company at local events/conferences, when assigned.

Qualifications

• One (1) year of experience in the fields of criminal justice or customer service preferred.


• Must have a good MVR (motor vehicle report) and an up to date driver’s license.