Field Technician

Recovery Monitoring Solutions; Gulfport (MS); On-site; USD 42,000 - 52,000; Full time

Job summary

Recovery Monitoring Solutions in Gulfport, MS is seeking a field technician to service and manage field installations of monitoring participants. This full-time role acts as liaison for field locations, including contact with courts and agencies within the designated area.

Responsibilities include installing and deactivating devices, troubleshooting equipment, scheduling follow-ups with courts, documenting activities in the monitoring system, and representing the company at local events.

Qualifications

• 1 year of experience in criminal justice or customer service preferred.
• Must have a good MVR and an up-to-date driver's license.

Responsibilities

• Provide prompt and thorough customer service to participants and officials.
• Install and deactivate technology devices at offices or jails.
• Process calls to troubleshoot equipment.
• Perform device maintenance and replacements.
• Schedule and conduct follow-up appointments with courts and agencies.
• Document information electronically in the monitoring system.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events and conferences.

Skills

Customer service

Communication

Problem solving

Documentation

Field installations

Tools

Monitoring devices

Job description

Job DetailsJob Location: Gulfport - Gulfport, MS 39501Position Type: Full TimeDuties include servicing and managing field installations of participants. Acts as liaison for field locations to include contact with the courts and agencies in the designated geographic area of service. Provides local support and training to area courts and agencies.

ESSENTIAL FUNCTIONS:

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
• Perform device maintenance (typically device replacement or adjusting strap size/fit).
• Schedule and conduct follow up appointments with courts and agencies in the area.
• Document all pertinent information electronically in monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events/conferences, when assigned.

Qualificationso

• One (1) year of experience in the fields of criminal justice or customer service preferred.
• Must have a good MVR (motor vehicle report) and an up to date driver's license.