Field Technician: Court & Agency Tech Support

Recovery Monitoring Solutions; Gulfport (MS); On-site; USD 42,000 - 52,000; Full time

Job summary

Recovery Monitoring Solutions in Gulfport, MS is seeking a field technician to service and manage field installations of monitoring participants. This full-time role acts as liaison for field locations, including contact with courts and agencies within the designated area.

Responsibilities include installing and deactivating devices, troubleshooting equipment, scheduling follow-ups with courts, documenting activities in the monitoring system, and representing the company at local events.

Qualifications

• 1 year of experience in criminal justice or customer service preferred.
• Must have a good MVR and an up-to-date driver's license.

Responsibilities

• Provide prompt and thorough customer service to participants and officials.
• Install and deactivate technology devices at offices or jails.
• Process calls to troubleshoot equipment.
• Perform device maintenance and replacements.
• Schedule and conduct follow-up appointments with courts and agencies.
• Document information electronically in the monitoring system.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events and conferences.

Skills

Customer service

Communication

Problem solving

Documentation

Field installations

Tools

Monitoring devices

Job description

Recovery Monitoring Solutions in Gulfport, MS is seeking a field technician to service and manage field installations of monitoring participants. This full-time role acts as liaison for field locations, including contact with courts and agencies within the designated area.

Responsibilities include installing and deactivating devices, troubleshooting equipment, scheduling follow-ups with courts, documenting activities in the monitoring system, and representing the company at local events.