Client Services & Monitoring Technician

Recovery Monitoring Solutions LLC; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Job summary

Recovery Monitoring Solutions LLC in Denver, CO is seeking an on-site Drug testing and electronic monitoring technician to install, service, and manage monitoring devices. The role includes client-facing work and handling scheduling, billing coordination, and reports.

The position requires a High School diploma, 6 months of customer service experience, and willingness to travel moderately. Proficiency with Office 365 is expected. Flexible shifts include full-time/part-time options.

Qualifications

• 6 months of customer service experience.
• Clean Background
• Some travel may be required

Responsibilities

• Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.
• Schedules installation appointments for all new referrals and maintenance appointments.
• Manages daily communication and equipment alerts and maintenance items.
• Creates individual customer accounts and tracks participants as well as taking payments for services provided.
• Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies.

Skills

Customer Service

Communication

Education

High School Diploma

Tools

Microsoft Office O365

Job description

Recovery Monitoring Solutions LLC in Denver, CO is seeking an on-site Drug testing and electronic monitoring technician to install, service, and manage monitoring devices. The role includes client-facing work and handling scheduling, billing coordination, and reports.

The position requires a High School diploma, 6 months of customer service experience, and willingness to travel moderately. Proficiency with Office 365 is expected. Flexible shifts include full-time/part-time options.