Field Technician: Complex Tasks & Proactive Support

Insight Global

Fresno (CA)

On-site

USD 70,000 - 100,000

Full time

3 days ago

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Job summary

Insight Global is seeking a skilled specialist who can contribute to the development of new concepts and techniques and complete assignments in innovative and effective ways. The role requires expert knowledge and the ability to handle highly complex tasks, with independent judgment and initiative.

You will clarify customer needs to ensure satisfaction, provide software service across pre-sales, post-sales, and service delivery, support mission-critical customers with proactive actions, monitor

Qualifications

Clarify customer needs and ensure they are met.
Provide software service, pre-sales, post-sales or service delivery support.
Support mission-critical customers with proactive and reactive services.
Monitor operations and implement corrective action plans.
Share customer business and industry trends in Account Support Plan.
Mentor new hires on processes; account growth and retention.

Responsibilities

Contribute to development of new concepts and techniques.
Complete assignments in innovative and effective ways.
Apply expert knowledge to general and technical job aspects.
Handle highly complex assignments with independent judgment.
Determine methods and procedures for new assignments.
Work independently and handle unique situations.

Skills

Customer satisfaction

Customer relations

Pre-sales

Post-sales support

Service delivery

Account management

Mentoring

Independent work

Job description

You will clarify customer needs to ensure satisfaction, provide software service across pre-sales, post-sales, and service delivery, support mission-critical customers with proactive actions, monitor

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