Field Technician

Insight Global; Fresno (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Insight Global is seeking a skilled specialist who can contribute to the development of new concepts and techniques and complete assignments in innovative and effective ways. The role requires expert knowledge and the ability to handle highly complex tasks, with independent judgment and initiative.

You will clarify customer needs to ensure satisfaction, provide software service across pre-sales, post-sales, and service delivery, support mission-critical customers with proactive actions, monitor

Qualifications

• Clarify customer needs and ensure they are met.
• Provide software service, pre-sales, post-sales or service delivery support.
• Support mission-critical customers with proactive and reactive services.
• Monitor operations and implement corrective action plans.
• Share customer business and industry trends in Account Support Plan.
• Mentor new hires on processes; account growth and retention.

Responsibilities

• Contribute to development of new concepts and techniques.
• Complete assignments in innovative and effective ways.
• Apply expert knowledge to general and technical job aspects.
• Handle highly complex assignments with independent judgment.
• Determine methods and procedures for new assignments.
• Work independently and handle unique situations.

Skills

Customer satisfaction

Customer relations

Pre-sales

Post-sales support

Service delivery

Account management

Mentoring

Independent work

Job description

Job Description

Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.

Expert knowledge on the general/technical aspects of the job.

Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems.

Work is completed independently and has ability to handle most unique situations.

Frequently determines methods and procedures for new assignments.

Skills and Requirements

Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

Handle Customer-relation problems promptly and appropriately, provide guidance, escalat…? Wait? Pause.

Provide software service, pre-sales, post-sales or service delivery support.

For Mission Critical Customers, provide proactive and some reactive services.

Monitor operation performance and work on corrective action plans (if needed).

Provide input about Customers business and industry trend information into Account Support Plan.

Mentor /Coach new hires on work process and procedures.Responsible for account growth and retention. Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].