Field Technician (Preferred Bilingual – Chinese & English)

ROYPOW Energy Storage System; Commerce (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

401(K)

401(K) match

Job summary

ROYPOW Energy Storage System in California is seeking a skilled Field Technician to deliver on-site technical support and training for lithium batteries. Candidates should possess strong problem-solving skills and excellent customer service abilities, along with willingness to travel across the United States.

The position requires a background in electrical repair and troubleshooting, with preference given to those who are bilingual in English and Chinese. The role offers full-time employment with a benefits package that includes medical, dental, and a 401(K) program.

Qualifications

• Willingness to travel within the United States.
• Familiarity with lithium batteries preferred.
• 1 year of technical support or hardware repair experience.

Responsibilities

• Provide technical on-site support and training for lithium batteries.
• Troubleshoot technical issues and resolve them promptly.
• Maintain accurate records of customer interactions and support requests.
• Assist with product installation and maintenance.

Skills

Problem-solving skills

Communication skills

Customer service skills

Bilingual in English and Chinese

Education

Associate’s degree in a related field

Job description

Role Summary

RoyPow USA is seeking a highly skilled Field Technician to provide technical support and assistance to customers, including on‑site support and training related to lithium batteries.

Job Duties

• Provide technical on‑site support and training to customers experiencing issues with their lithium batteries.
• Troubleshoot technical issues and work to resolve them in a timely manner.
• Maintain accurate and up‑to‑date records of customer interactions and technical support requests.
• Assist with product installation and maintenance as needed.

Requirements

• Must be willing to travel within the United States (all travel expenses will be covered by the company).
• Bilingual in English and Chinese preferred.
• Strong problem‑solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Familiarity with lithium batteries preferred.
• Associate’s degree in a related field preferred.

Benefits

• Medical
• Vision
• Dental
• PTO
• 401(K)
• 401(K) match

Experience

• Candidates with a background in electrical repair and troubleshooting are preferred.
• Technical support & Hardware Repair: 1 year (Required)

Additional Information

Job Type: Full‑time

Schedule: 8‑hour shift, Monday to Friday

RoyPow provides equal employment opportunities to all qualified employees and applicants for future and current employment, and prohibits discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. RoyPow is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. If you require reasonable adjustments to be made during the recruitment process, please inform the HR team.