Field Technician – On-Site Battery Support & Training

ROYPOW Energy Storage System; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

401(K)

401(K) match

Job summary

RoyPow USA is seeking a Field Technician to join our team. You will provide on-site technical support and training to customers experiencing lithium battery issues, and assist with installation and maintenance as needed.

Requirements include at least 1 year in technical support or hardware repair, strong troubleshooting and communication skills, willingness to travel within the US (expenses covered), and preferred bilingual English/Chinese.

Qualifications

• Willing to travel within the US; all expenses covered.
• Some technical support experience.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Familiarity with lithium batteries (Preferred).
• Associates degree in a related field (Preferred).
• Bilingual in English and Chinese (Preferred).

Responsibilities

• Provide on-site technical support and training to customers.
• Troubleshoot issues and resolve them promptly.
• Maintain accurate records of customer interactions and technical support requests.
• Assist with product installation and maintenance as needed.

Skills

Technical support

Troubleshooting

Customer service

Communication

Willingness to travel

Bilingual English/Chinese

Education

Associate degree

Job description

RoyPow USA is seeking a Field Technician to join our team. You will provide on-site technical support and training to customers experiencing lithium battery issues, and assist with installation and maintenance as needed.

Requirements include at least 1 year in technical support or hardware repair, strong troubleshooting and communication skills, willingness to travel within the US (expenses covered), and preferred bilingual English/Chinese.