Field Technician

Recovery Monitoring Solutions; Starkville (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

Recovery Monitoring Solutions in Starkville, MS is seeking a Field Services Associate to service and manage installations of monitoring devices at various sites and to liaison with courts and agencies in the service area.

You will provide prompt customer service, install and deactivate devices, handle equipment troubleshooting, schedule follow-ups, document activities in the monitoring system, and represent the company at local events and conferences.

Qualifications

• 1 year of experience in criminal justice or customer service preferred.
• Must have a good MVR (motor vehicle report) and a valid driver’s license.

Responsibilities

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Process incoming/outgoing calls to troubleshoot equipment abnormalities.
• Perform device maintenance (replacement or strap adjustments).
• Schedule and conduct follow-up appointments with courts and agencies in the area.
• Document all pertinent information electronically in the monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events/conferences, when assigned.

Skills

Customer service

Criminal justice

Job description

Job Details: Job Location: Starkville - Starkville, MS 39759, Position Type: Full Time, Duties include servicing and managing field installations of participants. Acts as liaison for field locations to include contact with the courts and agencies in the designated geographic area of service. Provides local support and training to area courts and agencies.

ESSENTIAL FUNCTIONS:

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
• Perform device maintenance (typically device replacement or adjusting strap size/fit).
• Schedule and conduct follow up appointments with courts and agencies in the area.
• Document all pertinent information electronically in monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events/conferences, when assigned.

Qualifications:

• One (1) year of experience in the fields of criminal justice or customer service preferred.
• Must have a good MVR (motor vehicle report) and an up to date driver’s license.