Field Technician

Recovery Monitoring Solutions; Marks (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Recovery Monitoring Solutions in Marks, MS is seeking a Field Installations Technician to service and manage installations for monitored participants within Quitman County parole settings. This on-site role requires coordination with courts and agencies in the service area.

You will provide hands-on device installation and maintenance, responsive support, and accurate documentation in the monitoring system. A valid driver’s license and clean MVR are required.

Qualifications

• One year of experience in criminal justice or customer service preferred.
• Must have a good MVR and an up to date driver’s license.

Responsibilities

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
• Perform device maintenance (typically device replacement or adjusting strap size/fit).
• Schedule and conduct follow up appointments with courts and agencies in the area.
• Document all pertinent information electronically in monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events/conferences, when assigned.

Skills

Customer service

Criminal justice knowledge

Job description

Job Details: Job Location: Quitman County Parole - Marks, MS 38646, Position Type: Full Time, Duties include servicing and managing field installations of participants. Acts as liaison for field locations to include contact with the courts and agencies in the designated geographic area of service. Provides local support and training to area courts and agencies.

ESSENTIAL FUNCTIONS:

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
• Perform device maintenance (typically device replacement or adjusting strap size/fit).
• Schedule and conduct follow up appointments with courts and agencies in the area.
• Document all pertinent information electronically in monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events/conferences, when assigned.

Qualifications:

• One (1) year of experience in the fields of criminal justice or customer service preferred.
• Must have a good MVR (motor vehicle report) and an up to date driver’s license.