Court Tech Field Technician & Equipment Installations

Recovery Monitoring Solutions; Starkville (MS); Sur place; USD 32 000 - 48 000; Plein temps

Résumé du poste

Recovery Monitoring Solutions in Starkville, MS is seeking a Field Services Associate to service and manage installations of monitoring devices at various sites and to liaison with courts and agencies in the service area.

You will provide prompt customer service, install and deactivate devices, handle equipment troubleshooting, schedule follow-ups, document activities in the monitoring system, and represent the company at local events and conferences.

Qualifications

• 1 year of experience in criminal justice or customer service preferred.
• Must have a good MVR (motor vehicle report) and a valid driver’s license.

Responsabilités

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Process incoming/outgoing calls to troubleshoot equipment abnormalities.
• Perform device maintenance (replacement or strap adjustments).
• Schedule and conduct follow-up appointments with courts and agencies in the area.
• Document all pertinent information electronically in the monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events/conferences, when assigned.

Connaissances

Customer service

Criminal justice

Description du poste

Recovery Monitoring Solutions in Starkville, MS is seeking a Field Services Associate to service and manage installations of monitoring devices at various sites and to liaison with courts and agencies in the service area.

You will provide prompt customer service, install and deactivate devices, handle equipment troubleshooting, schedule follow-ups, document activities in the monitoring system, and represent the company at local events and conferences.