Field Technician

Recovery Monitoring Solutions; Brookhaven (MS); On-site; USD 21,000 - 28,000; Full time

Job summary

Recovery Monitoring Solutions in Brookhaven, MS is seeking a Field Technician to service and manage field installations of participants. You will act as liaison with courts and agencies in the service area and provide local support and training.

You will install and deactivate devices, troubleshoot equipment, schedule follow-ups with courts, document information in the monitoring system, maintain equipment, review payments, and represent the company at local events.

Qualifications

• One year of experience in the fields of criminal justice or customer service preferred.
• Must have a good MVR and an up to date driver’s license.

Responsibilities

• Service and manage field installations of participants.
• Act as liaison for field locations to include contact with the courts and agencies in the designated geographic area of service.
• Provide local support and training to area courts and agencies.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
• Perform device maintenance (typically device replacement or adjusting strap size/fit).
• Schedule and conduct follow up appointments with courts and agencies in the area.
• Document all pertinent information electronically in monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events/conferences, when assigned.

Skills

Customer service

Criminal justice

Communication

Job description

Field Technician# Field TechnicianHot JobBrookhaven - Brookhaven, MS 39601## DescriptionDuties include servicing and managing field installations of participants. Acts as liaison for field locations to include contact with the courts and agencies in the designated geographic area of service. Provides local support and training to area courts and agencies.ESSENTIAL FUNCTIONS: o Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials. o Install (office or jail) and deactivate technology devices on monitored participants. o Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities. o Perform device maintenance (typically device replacement or adjusting strap size/fit). o Schedule and conduct follow up appointments with courts and agencies in the area. o Document all pertinent information electronically in monitoring system database. o Maintain cleanliness of inactive equipment. o Review participant fee accounts and process payments. o Represent the company at local events/conferences, when assigned.## Qualificationso One (1) year of experience in the fields of criminal justice or customer service preferred. o Must have a good MVR (motor vehicle report) and an up to date driver’s license.