Field Technician

Recovery Monitoring Solutions Corporation; Jackson (MS); Sur place; USD 40 000 - 65 000; Plein temps

Résumé du poste

Recovery Monitoring Solutions Corporation is seeking a field service professional to service and manage installations for monitored participants across designated jurisdictions. You will liaise with courts, supervising officers and agencies, providing local support and training as needed.

The role requires installing and deactivating devices, handling device maintenance, scheduling follow ups, and documenting information in the monitoring system.

Qualifications

• 1 year of experience in criminal justice or customer service preferred.
• Must have a good MVR and an up to date driver’s license.
• Ability to service and manage field installations of participants.

Responsabilités

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Process calls with company personnel, referring agencies, and clients to troubleshoot equipment.
• Perform device maintenance and follow up with courts and agencies in the area.
• Document information electronically in monitoring system database.
• Represent the company at local events/conferences, when assigned.

Connaissances

Customer service

Criminal justice experience

Description du poste

Duties include servicing and managing field installations of participants. Acts as liaison for field locations to include contact with the courts and agencies in the designated geographic area of service. Provides local support and training to area courts and agencies.ESSENTIAL FUNCTIONS:o Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.o Install (office or jail) and deactivate technology devices on monitored participants.o Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.o Perform device maintenance (typically device replacement or adjusting strap size/fit).o Schedule and conduct follow up appointments with courts and agencies in the area.o Document all pertinent information electronically in monitoring system database.o Maintain cleanliness of inactive equipment.o Review participant fee accounts and process payments.o Represent the company at local events/conferences, when assigned.o One (1) year of experience in the fields of criminal justice or customer service preferred.o Must have a good MVR (motor vehicle report) and an up to date driver’s license.