Field Technician

Recovery Monitoring Solutions Corporation; Brookhaven (MS); Sur place; USD 21 000 - 34 000; Plein temps

Résumé du poste

Recovery Monitoring Solutions Corporation seeks a field technician to service and manage participant monitoring equipment across courts and agencies in the designated area. You will install and deactivate devices, troubleshoot equipment with involved agencies, and maintain accurate electronic records.

A valid driver’s license with a clean MVR is required, and one year of related experience is preferred. The role involves local travel, customer service duties, and participation in events as

Qualifications

• 1 year of experience in criminal justice or customer service preferred.
• Valid driver’s license and clean MVR required.

Responsabilités

• Provide prompt, thorough customer service to participants and officials.
• Install and deactivate monitoring devices at offices or facilities.
• Coordinate with agencies and courts to troubleshoot equipment.
• Process and document payments and participant fees.
• Represent the company at local events when assigned.

Connaissances

Customer service

Criminal justice experience

Communication skills

Description du poste

Duties include servicing and managing field installations of participants. Acts as liaison for field locations to include contact with the courts and agencies in the designated geographic area of service. Provides local support and training to area courts and agencies.ESSENTIAL FUNCTIONS:o Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.o Install (office or jail) and deactivate technology devices on monitored participants.o Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.o Perform device maintenance (typically device replacement or adjusting strap size/fit).o Schedule and conduct follow up appointments with courts and agencies in the area.o Document all pertinent information electronically in monitoring system database.o Maintain cleanliness of inactive equipment.o Review participant fee accounts and process payments.o Represent the company at local events/conferences, when assigned.o One (1) year of experience in the fields of criminal justice or customer service preferred.o Must have a good MVR (motor vehicle report) and an up to date driver’s license.