Field Technician

Recovery Monitoring Solutions Corporation; Parkside (MS); On-site; USD 40,000 - 50,000; Full time

Job summary

Recovery Monitoring Solutions Corporation is seeking a field technician to service and manage participant monitoring installations in the designated area. You will liaise with courts and agencies, provide local support and training, and ensure equipment is functioning properly.

The role requires effective customer service, device installation/deactivation, and documentation in the monitoring system. A valid driver’s license and a good MVR are required.

Qualifications

• Minimum one year of experience in criminal justice or customer service.
• Must have a good driving record and an up-to-date driver's license.

Responsibilities

• Provide prompt customer service to participants and supervising officers.
• Install and deactivate devices at monitored locations (office or jail).
• Process calls with company personnel, referring agencies, and clients to troubleshoot equipment.
• Schedule follow-up appointments with courts and agencies in the area.
• Document information electronically in the monitoring system database.
• Maintain cleanliness of inactive equipment and perform device maintenance.

Skills

Customer service

Communication

Tools

Monitoring system database

Job description

Duties include servicing and managing field installations of participants. Acts as liaison for field locations to include contact with the courts and agencies in the designated geographic area of service. Provides local support and training to area courts and agencies.ESSENTIAL FUNCTIONS:o Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.o Install (office or jail) and deactivate technology devices on monitored participants.o Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.o Perform device maintenance (typically device replacement or adjusting strap size/fit).o Schedule and conduct follow up appointments with courts and agencies in the area.o Document all pertinent information electronically in monitoring system database.o Maintain cleanliness of inactive equipment.o Review participant fee accounts and process payments.o Represent the company at local events/conferences, when assigned.o One (1) year of experience in the fields of criminal justice or customer service preferred.o Must have a good MVR (motor vehicle report) and an up to date driver’s license.