Field Technician

Recovery Monitoring Solutions Corporation; Marks (MS); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Recovery Monitoring Solutions Corporation in Mississippi area seeks a field technician to service and manage device installations for monitored participants. You will liaise with courts and agencies, provide local support, and train personnel as needed.

Responsibilities include installing and deactivating devices, troubleshooting equipment, scheduling follow-ups, documenting data, and representing the company at local events. A valid driver's license and clean MVR are required.

Qualifications

• Experience in criminal justice or customer service preferred.
• Must have a good MVR and an up-to-date driver's license.

Responsabilités

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
• Perform device maintenance (typically device replacement or adjusting strap size/fit).
• Schedule and conduct follow up appointments with courts and agencies in the area.
• Document all pertinent information electronically in monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events/conferences, when assigned.

Connaissances

Customer service

Criminal justice

Description du poste

Duties include servicing and managing field installations of participants. Acts as liaison for field locations to include contact with the courts and agencies in the designated geographic area of service. Provides local support and training to area courts and agencies.ESSENTIAL FUNCTIONS:o Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.o Install (office or jail) and deactivate technology devices on monitored participants.o Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.o Perform device maintenance (typically device replacement or adjusting strap size/fit).o Schedule and conduct follow up appointments with courts and agencies in the area.o Document all pertinent information electronically in monitoring system database.o Maintain cleanliness of inactive equipment.o Review participant fee accounts and process payments.o Represent the company at local events/conferences, when assigned.o One (1) year of experience in the fields of criminal justice or customer service preferred.o Must have a good MVR (motor vehicle report) and an up to date driver’s license.