Field Technician - Court & Community Tech Support

Recovery Monitoring Solutions; Marks (MS); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Recovery Monitoring Solutions in Marks, MS is seeking a Field Installations Technician to service and manage installations for monitored participants within Quitman County parole settings. This on-site role requires coordination with courts and agencies in the service area.

You will provide hands-on device installation and maintenance, responsive support, and accurate documentation in the monitoring system. A valid driver’s license and clean MVR are required.

Qualifications

• One year of experience in criminal justice or customer service preferred.
• Must have a good MVR and an up to date driver’s license.

Responsabilités

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
• Perform device maintenance (typically device replacement or adjusting strap size/fit).
• Schedule and conduct follow up appointments with courts and agencies in the area.
• Document all pertinent information electronically in monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events/conferences, when assigned.

Connaissances

Customer service

Criminal justice knowledge

Description du poste

Recovery Monitoring Solutions in Marks, MS is seeking a Field Installations Technician to service and manage installations for monitored participants within Quitman County parole settings. This on-site role requires coordination with courts and agencies in the service area.

You will provide hands-on device installation and maintenance, responsive support, and accurate documentation in the monitoring system. A valid driver’s license and clean MVR are required.