Field Technical Support Technician II — 24/7 Cable Plant

Details This; Campus (IL); On-site; USD 21,000 - 33,000; Full time

Job summary

The University of Utah UIT Infrastructure & OPS is seeking a Field Technical Product Support Technician II to maintain 24/7 copper cable support across the campus network. You will patch, install, test, document, and coordinate with the fiber team as needed.

You will mentor level 1 technicians, handle work orders, and ensure safe, tidy work environments while lifting heavy cables and equipment as required.

Qualifications

• Minimum 3 years related work experience; experience installing and testing copper network cables; basic knowledge of building design with an understanding of horizontal distribution.
• Effective human relations and customer communication skills.
• Punctual and consistently works hard; able to work afterhours and weekends when needed.
• Takes direction well and is teachable; able to work independently.

Responsibilities

• Ensures there is 24/7/365 support to the University copper cable plant.
• Provides mentoring to level 1 technicians and student interns
• Must be able to distinguish cable jacket color differences
• Able to lift 80 pounds
• Develops job material lists based on job scope
• Enters time and materials into tracking tools
• Monitors, responds to, and updates work order queues
• Provides hands‑on help and support to the university and contractor cable technicians
• Keeps communication closets and work environments tidy
• Keeps equipment and vehicles in safe working condition
• Use test equipment to provide test results and reports
• Maintain a professional appearance and dress
• Covers for the copper supervisor as needed

Skills

Copper cabling

Customer communication

After-hours availability

Education

Equivalency statement

Job description

The University of Utah UIT Infrastructure & OPS is seeking a Field Technical Product Support Technician II to maintain 24/7 copper cable support across the campus network. You will patch, install, test, document, and coordinate with the fiber team as needed.

You will mentor level 1 technicians, handle work orders, and ensure safe, tidy work environments while lifting heavy cables and equipment as required.