Field Technical Support Specialist - HVAC & Refrigeration

Duke Manufacturing Co.; St. Louis (MO); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Duke Manufacturing is seeking a Customer Care Technical Support Specialist to join our Technical Support team in St. Louis, MO (hybrid) with periodic travels to customer sites.

The role focuses on supporting hot appliances and refrigeration systems, diagnosing issues, and delivering rapid technical solutions. The ideal candidate will have a two-year technical degree in HVAC, Refrigeration, and Electrical Systems and at least five years of field experience in commercial kitchen equipment service,

Qualifications

• Two-year technical degree in HVAC, Refrigeration, and Electrical Systems.
• Preferably with at least 5 years of equivalent field experience supporting equipment service and repair in the commercial kitchen industry.
• Basic computer skills which include Microsoft Office

Responsibilities

• Resolve complex customer issues, provide expert field service support, and ensure optimal system performance.
• Address customer needs rapidly and accurately, supporting the company's reputation for technical excellence.
• Travel to customer sites as needed.

Skills

Electrical troubleshooting

Gas systems

Refrigeration systems

Mechanical aptitude

Technical communication

Root cause analysis

Electrical schematics

Team player

Microsoft Office

Education

Two-year technical degree in HVAC, Refrigeration, and Electrical Systems

Tools

Microsoft Office

Job description

Duke Manufacturing is seeking a Customer Care Technical Support Specialist to join our Technical Support team in St. Louis, MO (hybrid) with periodic travels to customer sites.

The role focuses on supporting hot appliances and refrigeration systems, diagnosing issues, and delivering rapid technical solutions. The ideal candidate will have a two-year technical degree in HVAC, Refrigeration, and Electrical Systems and at least five years of field experience in commercial kitchen equipment service,