Hybrid Mechanical Support – Tier 2 Refrigeration Expert

TalentCompass; St. Louis (MO); Hybrid; USD 55,000 - 75,000; Full time

Job summary

TalentCompass is seeking a Mechanical Support Specialist to deliver advanced troubleshooting and support for commercial food service appliances and refrigeration systems. You will partner with customer service, field service technicians, and internal stakeholders to remotely resolve complex technical issues while upholding our reputation for technical excellence.

The ideal candidate has 3–5 years of field service or technical support experience, the ability to read schematics, and strong

Qualifications

• High school diploma or equivalent.
• 3–5 years of field service or technical support experience.
• Ability to read schematics and understand mechanical/electrical components.
• Salesforce experience is a plus.
• Strong communication and documentation skills.

Responsibilities

• Deliver Tier 2 technical support for hot appliances and refrigeration systems via phone-based troubleshooting.
• Diagnose and resolve complex equipment issues.
• Coordinate with field service technicians and internal experts for timely resolution.
• Provide accurate technical solutions and recommendations.
• Maintain detailed case documentation in Salesforce and other systems.
• Collaborate with cross-functional teams to improve service quality.
• Maintain professional, customer-focused communication while managing multiple cases.

Skills

Troubleshooting

Communication

Documentation

HVAC knowledge

Team collaboration

Education

High School Diploma

Technical certification

Tools

Salesforce

Job description

TalentCompass is seeking a Mechanical Support Specialist to deliver advanced troubleshooting and support for commercial food service appliances and refrigeration systems. You will partner with customer service, field service technicians, and internal stakeholders to remotely resolve complex technical issues while upholding our reputation for technical excellence.

The ideal candidate has 3–5 years of field service or technical support experience, the ability to read schematics, and strong