Mechanical Support Specialist

TalentCompass; St. Louis (MO); Hybrid; USD 55,000 - 75,000; Full time

Job summary

TalentCompass is seeking a Mechanical Support Specialist to deliver advanced troubleshooting and support for commercial food service appliances and refrigeration systems. You will partner with customer service, field service technicians, and internal stakeholders to remotely resolve complex technical issues while upholding our reputation for technical excellence.

The ideal candidate has 3–5 years of field service or technical support experience, the ability to read schematics, and strong

Qualifications

• High school diploma or equivalent.
• 3–5 years of field service or technical support experience.
• Ability to read schematics and understand mechanical/electrical components.
• Salesforce experience is a plus.
• Strong communication and documentation skills.

Responsibilities

• Deliver Tier 2 technical support for hot appliances and refrigeration systems via phone-based troubleshooting.
• Diagnose and resolve complex equipment issues.
• Coordinate with field service technicians and internal experts for timely resolution.
• Provide accurate technical solutions and recommendations.
• Maintain detailed case documentation in Salesforce and other systems.
• Collaborate with cross-functional teams to improve service quality.
• Maintain professional, customer-focused communication while managing multiple cases.

Skills

Troubleshooting

Communication

Documentation

HVAC knowledge

Team collaboration

Education

High School Diploma

Technical certification

Tools

Salesforce

Job description

Our client is a family-founded, privately owned manufacturer of commercial food service equipment. They are an industry leader with over $200M in annual revenue, providing a range of American-made equipment solutions to a large portfolio of B2B customers and accounts.

The Position

As a Mechanical Support Specialist, you will serve as a critical technical resource, delivering advanced troubleshooting and support for commercial foodservice appliances and refrigeration systems. You will partner with customer service representatives, field service technicians, and internal stakeholders to remotely resolve complex technical issues while ensuring an exceptional customer experience and maintaining company’s reputation for technical excellence.

Primary responsibilities include

• Deliver industry-leading Tier 2 technical support for hot appliances and refrigeration systems, handling escalated inquiries from customer service representatives.
• Diagnose and resolve complex equipment issues through phone-based troubleshooting and technical consultation.
• Coordinate with field service technicians and internal experts to ensure timely and effective issue resolution.
• Leverage in-depth product, system, and engineering knowledge to provide accurate technical solutions and recommendations.
• Support optimal equipment performance by identifying root causes and recommending corrective actions.
• Maintain detailed and accurate case documentation within Salesforce and other internal systems.
• Collaborate with cross-functional teams to improve service quality, customer satisfaction, and overall operational efficiency.
• Provide professional, customer-focused communication while managing multiple technical support cases.

Qualifications and Candidate Background

The ideal candidate will have:

• High school diploma or equivalent required; technical certification or related vocational training is a plus but not required.
• 3–5 years of field service, technical support, equipment repair, or troubleshooting experience, ideally within HVAC, refrigeration, electrical equipment, or related industries.
• Strong mechanical aptitude with the ability to read schematics and understand how mechanical and electrical components work together.
• Working knowledge of computer systems and software applications; Salesforce experience is a plus but not required.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills with the ability to explain technical concepts clearly.
• Strong organizational skills and attention to detail, particularly in documentation and case management.
• Ability to work independently and collaboratively in a fast-paced environment.

Location

This is a fulltime, hybrid position with 2 days onsite in St. Louis, MO.