Field Technical Support Engineer (Onsite) – Kitchen Equipment

Duke Manufacturing Co.; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Duke Manufacturing is hiring a Customer Care Technical Support Representative (TSR) to join our Technical Support team in St. Louis, MO.

The role focuses on delivering hands-on support for hot appliances and refrigeration systems, resolving customer issues, and ensuring optimal system performance. The successful candidate will troubleshoot electrical, gas, and refrigeration systems, read schematics, and communicate clearly with customers and internal teams.

Qualifications

• Two-year technical degree in HVAC, Refrigeration, and Electrical Systems completed.
• Prefer field experience supporting equipment service and repair in the commercial kitchen industry.
• Basic computer skills including Microsoft Office.

Responsibilities

• Provide hands-on technical support at customer sites.
• Troubleshoot and repair equipment to restore operation.
• Work with customers and internal teams to resolve issues promptly.

Skills

Electrical troubleshooting

Gas troubleshooting

Refrigeration troubleshooting

Mechanical aptitude

Technical communication

Root cause analysis

Reading electrical schematics

Teamwork

Education

Two-year technical degree in HVAC, Refrigeration, and Electrical Systems

Tools

Microsoft Office

Job description

Duke Manufacturing is hiring a Customer Care Technical Support Representative (TSR) to join our Technical Support team in St. Louis, MO.

The role focuses on delivering hands-on support for hot appliances and refrigeration systems, resolving customer issues, and ensuring optimal system performance. The successful candidate will troubleshoot electrical, gas, and refrigeration systems, read schematics, and communicate clearly with customers and internal teams.