Field Support Engineer - Customer Success & Troubleshooting

KLA; Town of Malta (NY); On-site; USD 40,212 - 68,356; Full time

Benefits offered by this job

401(k) matching

Tuition reimbursement

Paid time off

Job summary

A leading technology company located in the Town of Malta, New York, is seeking a candidate who can effectively evaluate and solve technical equipment problems. The role requires building positive customer relationships and ensuring customer satisfaction through technical support. Candidates must have a Master's Level Degree or a Bachelor's Degree with 2 years of related experience. Additional perks include participation in performance programs and various benefits like medical and tuition reimbursement.

Qualifications

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.

Responsibilities

• Evaluate, analyze, diagnose and solve technical equipment problems.
• Ensure equipment improves customer production.
• Build positive relationships with customers and increase customer satisfaction.
• Travel approximately 30% once trained.

Skills

Technical problem solving

Customer relationship building

Analytical skills

Communication skills

Education

Master's Level Degree

Bachelor's Level Degree with 2 years experience

Job description

A leading technology company located in the Town of Malta, New York, is seeking a candidate who can effectively evaluate and solve technical equipment problems. The role requires building positive customer relationships and ensuring customer satisfaction through technical support. Candidates must have a Master's Level Degree or a Bachelor's Degree with 2 years of related experience. Additional perks include participation in performance programs and various benefits like medical and tuition reimbursement.