Remote After-Sales Technical Support Specialist

Clay Paky; Town of Italy (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading manufacturer of professional lighting is seeking a Technical After Sales Support specialist. This role focuses on delivering high-quality technical assistance, ensuring customer satisfaction, and collaborating with international service partners. Candidates should have a degree in a technical field and at least 5 years of experience in technical assistance. Strong problem-solving skills and proficiency in IT systems are essential. The position is based in New York, United States, and emphasizes continuous improvement in products and services.

Qualifications

• Minimum 5 years of experience in technical assistance on complex products.
• English proficiency: at least B2 level.
• Stress tolerance and creativity in finding solutions.

Responsibilities

• Manage technical support requests via ticketing systems.
• Provide remote after-sales technical assistance.
• Ensure correct application of warranty terms.
• Draft and update product manuals.
• Support the implementation of remote assistance tools.

Skills

Problem-solving skills

IT systems proficiency

Communication skills

Adaptability

Team-oriented

Education

Degree or Diploma in a technical field

Tools

DMX control systems

Technical drawing software

Job description

A leading manufacturer of professional lighting is seeking a Technical After Sales Support specialist. This role focuses on delivering high-quality technical assistance, ensuring customer satisfaction, and collaborating with international service partners. Candidates should have a degree in a technical field and at least 5 years of experience in technical assistance. Strong problem-solving skills and proficiency in IT systems are essential. The position is based in New York, United States, and emphasizes continuous improvement in products and services.