Dealer Technical Support & Training Manager

Segway Navimow; United States; On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A leading garden equipment manufacturer is seeking a Technical Support Manager for their dealer account. This role entails managing a support team, developing troubleshooting guides, and ensuring that dealers are well-trained and equipped to provide excellent customer experiences. The ideal candidate has a Bachelor's degree in Engineering and over five years of relevant experience. This position offers a full-time role with benefits including medical insurance, vision insurance, and a 401(k) plan.

Qualifications

• 5+ years of experience in field technical service or product training.
• Strong hands-on diagnostic skills with electromechanical systems.
• Ability to travel frequently to dealer locations and channel events as needed.

Responsibilities

• Manage a dealer support team for customer satisfaction.
• Develop training programs and troubleshooting guides.
• Monitor team's performance and coaching plans.

Skills

Technical troubleshooting

Presentation skills

Interpersonal skills

Diagnostic skills with electromechanical systems

Training delivery

Education

Bachelor’s degree in Engineering, Mechatronics or related technical discipline

Job description

A leading garden equipment manufacturer is seeking a Technical Support Manager for their dealer account. This role entails managing a support team, developing troubleshooting guides, and ensuring that dealers are well-trained and equipped to provide excellent customer experiences. The ideal candidate has a Bachelor's degree in Engineering and over five years of relevant experience. This position offers a full-time role with benefits including medical insurance, vision insurance, and a 401(k) plan.