Tech-Savvy Online Support Specialist

Jobicy

United States

Remote

USD 50,000 - 75,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Luxury Presence is seeking an Online Support Representative to assist customers with issues and requests using our platform. You will resolve queries, guide users through features and coordinate with teams to ensure a high level of service.

The ideal candidate has experience in technical customer support, familiarity with CRM systems and strong communication skills. Remote, graveyard shifts, and equipment readiness are required.

Qualifications

Experience in a technical customer support role.
Understanding of how front-end and back-end systems work.
Familiarity with CRM systems.
Experience using help desk software such as Salesforce.
Excellent communication and problem-solving skills.
Ability to educate clients on product features.

Responsibilities

Respond to customer requests via Salesforce chat or email in a timely and accurate way.
Identify customer needs and help clients use specific features.
Analyze and report product issues by testing scenarios or reproducing user issues.
Email clients with frequent updates and keep stakeholders informed.
Report technical issues to the Product team and share workarounds.
Gather customer feedback and relay to Product, Sales and Marketing teams.
Assist in training junior Customer Support Specialists and support teammates.

Skills

Technical CS

Customer support

HTML/CSS/JS

CRM systems

Empathy

Education

Information Technology degree

Tools

Salesforce

Slack

Asana

Hubspot

Google Drive

ChatGPT

Coda

Canva

Claude

Job description

The ideal candidate has experience in technical customer support, familiarity with CRM systems and strong communication skills. Remote, graveyard shifts, and equipment readiness are required.

Get your free, confidential resume review.

or drag and drop your file here.