Client-Facing Technical Services Leader

Ledgent Technology; Chanhassen (MN); On-site; USD 45,000 - 59,000; Full time

Job summary

Ledgent Technology seeks a Customer-focused Technical Services Manager to lead client-facing service delivery and field support. You will be the primary contact for customers, coordinating service desk and field teams to meet commitments and maintain strong relationships.

The role emphasizes onboarding, implementation, and ongoing support, with a focus on performance metrics and continuous improvement. A Bachelor's degree and 3+ years of leadership in service delivery are expected.

Qualifications

• 3+ years leading or supervising a service desk, technical support, customer support, or service delivery team.
• Proven success managing client relationships and service outcomes.
• Strong communication, organizational, and problem-solving skills.
• Experience tracking performance metrics and coordinating multiple priorities.

Responsibilities

• Manage day-to-day delivery of technical support and service programs for assigned clients.
• Serve as the primary customer contact, ensuring high levels of service and satisfaction.
• Coordinate service desk, field support, and cross-functional teams to meet service objectives.
• Lead onboarding, implementation, and ongoing support activities for client engagements.
• Track service performance metrics, identify improvement opportunities, and drive resolution of issues.
• Monitor project and service deliverables, timelines, and resource requirements.
• Collaborate with operations, sales, finance, and other internal teams to support customer needs.
• Contribute to operational efficiency and overall service performance.

Skills

Leadership

Client relations

Communication

Project coordination

Education

Bachelor's degree

Job description

Ledgent Technology seeks a Customer-focused Technical Services Manager to lead client-facing service delivery and field support. You will be the primary contact for customers, coordinating service desk and field teams to meet commitments and maintain strong relationships.

The role emphasizes onboarding, implementation, and ongoing support, with a focus on performance metrics and continuous improvement. A Bachelor's degree and 3+ years of leadership in service delivery are expected.