Field Technical Support Engineer: Troubleshooter & Trainer

DISHER; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

DISHER is seeking a Technical Support Engineer to serve as a resource for customers in a fast-paced environment. You will diagnose problems, troubleshoot remotely, and escalate when needed to ensure issues are resolved efficiently.

You will collaborate with engineering, sales, and operations as a technical liaison, develop troubleshooting guides, and support field service activities while traveling up to 50% as required.

Qualifications

• Bachelor's degree in Mechanical/ Chemical/ Manufacturing Engineering or related field.
• 2–4 years of experience in engineering, manufacturing, equipment support, applications engineering, field service, or related technical role.
• Strong mechanical aptitude and ability to understand industrial equipment.
• Ability to troubleshoot problems using structured problem-solving methods.
• Strong communication skills with the ability to work directly with customers.
• Willing to travel up to 50% occasionally.

Responsibilities

• Serve as first point of contact for customer technical issues
• Diagnose problems and provide remote troubleshooting via phone, email, and video
• Resolve issues independently or escalation to engineering/field service as needed
• Own customer issues through resolution and document root causes and corrective actions
• Act as technical liaison between customers, sales, engineering, and operations
• Translate field issues into actionable engineering requirements
• Support commissioning, startup, and customer training as needed
• Identify recurring issues and recommend design or process improvements
• Provide technical expertise in sales conversations and discovery calls
• Evaluate customer applications and feasibility
• Assist with technical proposals and specifications
• Communicate technical concepts to technical and non-technical audiences
• Partner with Marketing to develop troubleshooting guides, FAQs, and service/IOM/operator manuals
• Partner with Customer Service to build scalable support processes
• Track issues and identify trends for proactive solutions

Skills

Mechanical aptitude

Problem solving

Communication skills

Travel readiness

Customer-facing

Education

Bachelor's degree in Mechanical, Chemical, or Manufacturing Engineering

Tools

CRM

Ticketing systems

Job description

DISHER is seeking a Technical Support Engineer to serve as a resource for customers in a fast-paced environment. You will diagnose problems, troubleshoot remotely, and escalate when needed to ensure issues are resolved efficiently.

You will collaborate with engineering, sales, and operations as a technical liaison, develop troubleshooting guides, and support field service activities while traveling up to 50% as required.