Field Technical Services Manager — Customer Growth

Animal Health International, Inc.; Greeley (CO); On-site; USD 77,000 - 100,000; Full time

Job summary

Patterson Companies, Inc. is seeking a Technical Service Manager to oversee Field Support Technicians and respond to technical inquiries from customers and the sales team.

The role emphasizes building strong customer relationships, leadership, and strategic service delivery. Responsibilities include mentoring staff, coordinating interdepartmental efforts, and supporting new product development and commercialization.

Qualifications

• Engineering degree in mechanical/electrical with controls/automation focus or relevant experience.
• Strong focus on customer relationship building.
• Ability to coordinate interdepartmental functions, synthesize and meet common objectives.
• Leadership experience and capability within project execution and service delivery.
• Competent, customer-oriented professional who can multi-task.
• Ability to anticipate customer and team needs and provide proactive support.

Responsibilities

• Execute technical service strategies that support business strategy and drive growth, aligned with the sales team.
• Develop and build effective relationships with customers, especially with technical counterparts; provide product training as needed.
• Support new product development and commercialization efforts.
• Build and leverage technical service team expertise to demonstrate value to customers.
• Mentor team, assess performance, and conduct regular performance reviews; hold reports accountable for standards.
• Resolve employee issues in a timely, effective manner and manage career development.
• Oversee Field Support Technicians and respond to technical inquiries from customers and the sales team.
• Establish and maintain strong cross-functional collaboration to ensure service delivery excellence.

Skills

Customer relationships

Leadership

Project execution

Interdepartmental coordination

Service delivery

Education

Engineering degree (mechanical/electrical) with controls/automation

Job description

Patterson Companies, Inc. is seeking a Technical Service Manager to oversee Field Support Technicians and respond to technical inquiries from customers and the sales team.

The role emphasizes building strong customer relationships, leadership, and strategic service delivery. Responsibilities include mentoring staff, coordinating interdepartmental efforts, and supporting new product development and commercialization.